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Redefining the standard for customer
experience across Australia
What can you expect from Heart of the Sale workshops?
Empowerment and Strategic Thinking
Participants will understand how they are
able to control and increase their outcomes as a sales/customer service representative
by tracking their results and
reverse-engineering their goals
Customer-Centric Eye for Detail
Participants will learn to assess interactions and choose appropriate communication techniques to achieve a desired outcome. Attendees will also learn the impact of stacking small customer-centric gestures, and how to apply this in real world settings
Visible Customer Satisfaction Increase
Participants will return to work equipped with strategies for increasing their reported
customer satisfaction indicator scores
including quality Google Reviews, CSI, NPS and follow up measures
Current Workshops
Select your location to find Heart of the Sale Workshops near you
Our mission is to elevate the standard of sales and customer service across Australia by equipping every employee in a customer-facing role with a solid framework of skills and knowledge they can use every day to create outstanding and memorable customer experiences
Our Mission
We are personable and authentic in every interaction
We share in the excitement of achieving outcomes with our clients
We know that small actions can create large impact
We know that a high-performance mindset is a superpower
We know that confidence in knowledge and the process results in top-tier outcomes
Our Values
Our Vision
We envision a future where exceptional customer service is the standard across Australia as well as the expectation for newly hired employees.
We plan to set this standard by offering the go-to workshops for all employees and new hires in customer-facing roles, ensuring staff on the front-line of customer service are confident in applying the essential components for a well rounded, tailored and forward-thinking customer approach
Personability and Tracking Measures - They're What We're All About!
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