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Convenient & Practical Learning Resources for Teams to Elevate & Understand the Customer Experience.

Choose between F2F Workshops or In-House Resources:

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Customer Experience Essentials Workshop 2025

F2F Delivery in Sunshine Coast | Brisbane | Gold Coast

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Ultimate Customer Connections: Personability & Tracking Measures
Increase Google Reviews, Survey Returns and Follow Up Rates
Track & Exceed KPIs while Reverse Engineering Outcomes

Designed By Award-Winning, Experienced Industry Professionals

What Can You Expect from Heart of the Sale Workshops and Resources?

Each type of learning resource we offer is designed to be memorable, actionable and convenient. Here are some outcomes you can expect:

Empowerment and Strategic Thinking

Participants will understand how they are

able to control and increase their outcomes as a sales/customer service representative

by tracking their results and

reverse-engineering their goals

Customer-Centric Eye for Detail

Participants will learn to assess interactions and choose appropriate communication techniques to achieve a desired outcome. Attendees will also learn the impact of stacking small customer-centric gestures, and how to apply this in real world settings

Visible Customer Satisfaction Increase

Participants will return to work equipped with strategies for increasing their reported

customer satisfaction indicator scores

including quality Google Reviews, CSI, NPS and follow up measures

Current F2F Workshops

Select your location to find Heart of the Sale Workshops near you

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SUNSHINE COAST

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BRISBANE

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GOLD COAST

We elevate the standard of sales and customer service across Australia by equipping employees in customer-facing roles with a solid framework of skills and knowledge they can use every day to create outstanding and memorable customer experiences

Our Mission

Our Vision

We envision a future where exceptional customer service is the standard across Australia as well as the expectation for newly hired employees.
We set this standard by offering memorable and practical workshops and resources for employees and new hires in customer-facing roles. We strive to ensure staff on the front-line of customer service are confident applying the essential components for a well rounded, tailored and forward-thinking customer approach

We are personable and authentic in every interaction

We share in the excitement of achieving outcomes with our clients

We know that small actions can create large impact

We know that a high-performance mindset is a superpower

We know that having confidence in knowledge and process results in top-tier outcomes

Our Values

Contact Us

07 2113 4944

admin@heartofthesale.com

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